Cruise group or individual clients that book online or by 800# have little to gain and much to lose. In a recent article, Vicki Freed, Senior Vice President of Royal Caribbean International had this to say, “Every year, millions of guests sail onboard Royal Caribbean’s 22 ships. And when any one of those potential guests asks me how to book, I always say the same thing, ‘Use a travel agent!’” One out of every five leisure travelers has encountered a problem with a trip they’v